1. Sally Knowles, Wessex Childrens Hospice Trust
We are on our third shredder as the first one did not work correctly, it appeared to have been made with an extra rubber piece by the cutter area.
We asked for a replacement one, the second one also provided problematic and continually jammed and failed a PAT test as the power lead at the back/connector was loose.
The third shredder (same model)
This also continually jammed, On contacting Fellowes Help Desk, we were informed that the product needed to be placed on either a piece of board or cardboard as the problem was known as nesting ! There was nowhere in the guide booklet to say that the shredder was not suitable to be placed on carpet.
It caused a huge amount of frustration and was time consuming to continually have to ‘un jam’ the shredder.
Since we have placed cardboard between the carpet/shredder, problem solved.